Information We Collect
bajee365 collects personal information from players in Bangladesh through several channels — primarily during account registration, identity verification (KYC), payment processing, and routine platform use. We collect only what is necessary for the specific purpose stated at the point of collection, and we do not gather excessive or irrelevant personal data.
The categories of personal information bajee365 collects are described in the table below. Understanding what we hold about you is the first step in exercising your privacy rights under this Policy.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID / passport number, selfie with ID document | Registration form & KYC upload |
| Contact Data | Email address, Bangladesh mobile number, city / district of residence | Registration form |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, bank account details, deposit and withdrawal history, BDT transaction amounts | Cashier / payment gateway |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, referring URL | Automated via server logs & cookies |
| Usage Data | Games played, bet amounts, win/loss history, session duration, bonus redemptions, preferred payment method | Platform activity tracking |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with bajee365 support | Customer support channels |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, reality-check preferences, at-risk behaviour flags | Responsible gaming tools & monitoring |
bajee365 does not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or medical records. If you voluntarily disclose such information during a support interaction (for example, disclosing a health condition in connection with a responsible gaming request), we will treat it with heightened confidentiality and use it only for the purpose for which it was shared.
bajee365 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on bajee365, please contact our support team without delay.
How We Use Your Data
bajee365 processes your personal data only for clearly defined, lawful purposes. Every processing activity we carry out has a legitimate basis — either your explicit consent, the performance of our contract with you, compliance with a legal obligation, or our legitimate interest in operating a safe and fair gaming platform for players across Bangladesh.
- Account Management: To create and maintain your bajee365 account, verify your identity, process your registration, and communicate essential account-related notices to you.
- Payment Processing: To facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — and to maintain accurate records of all financial transactions associated with your account.
- Game Provision: To deliver the games, sports betting markets, and live casino services available on bajee365, including maintaining fair play records of your wager and win history.
- KYC & Fraud Prevention: To verify your identity in accordance with our Know Your Customer obligations, to detect and prevent fraudulent activity, bonus abuse, money laundering, and any other prohibited conduct under our Terms & Conditions.
- Responsible Gaming: To monitor your gaming behaviour for signs of at-risk activity, to apply and enforce self-exclusion and deposit limit preferences, and to provide intervention support where appropriate.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of our communications with you for quality and audit purposes.
- Marketing Communications: To send you promotional offers, bonus notifications, and news about bajee365 — but only where you have consented to receive such communications. You may opt out at any time by contacting our support team or using the unsubscribe link in any marketing email.
- Platform Improvement: To analyse aggregated, anonymised usage patterns in order to improve the bajee365 platform, enhance the user experience for Bangladesh players, and develop new features and services.
- Legal Compliance: To comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms & Conditions and this Privacy Policy.
bajee365 processes your personal data on the following legal bases: (a) Contract — processing necessary to deliver the services you have signed up for; (b) Legal Obligation — processing required to meet KYC, AML, and responsible gaming obligations; (c) Consent — marketing communications, for which you may withdraw consent at any time; (d) Legitimate Interests — fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
Purpose Limitation
Your data is used only for the specific purposes stated in this Policy. bajee365 does not repurpose your personal data for unrelated activities without your explicit consent.
Data Minimisation
We collect only the minimum data necessary to provide each specific service. If a data point is not needed, we do not request it — even if it might be commercially useful.
Opt-Out Marketing
Promotional SMS, email, and push notifications from bajee365 are entirely opt-in. You can withdraw consent for marketing communications at any time without affecting your account status.
Data Sharing & Disclosure
bajee365 does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. We share your data only where strictly necessary to deliver our services, fulfil legal obligations, or protect the integrity of the platform — and only with trusted partners who are bound by confidentiality obligations and data protection standards consistent with this Policy.
To process deposits and withdrawals, bajee365 shares relevant financial and identity information with payment processing partners including mobile money operators (bKash, Nagad, Rocket, Upay), banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and international card networks (Visa, Mastercard). These providers receive only the data necessary to complete the specific transaction and are contractually prohibited from using it for any other purpose.
Games on bajee365 are powered by licensed software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive pseudonymised session and wager data to deliver game functionality, maintain fair-play audit logs, and resolve game disputes. They do not receive your full identity or financial data unless required for a specific dispute resolution process.
bajee365 uses third-party KYC and identity verification providers to authenticate documents and confirm player identities as part of our Know Your Customer obligations. Your identification documents and selfie images are transmitted to these providers via encrypted channels and are not retained by bajee365 beyond the period required for verification and record-keeping obligations.
bajee365 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts when legally compelled to do so, when we reasonably believe disclosure is necessary to prevent or investigate fraud or criminal activity, or when disclosure is required to protect the rights, safety, or property of bajee365, its players, or the public. We will notify you of any such disclosure to the extent permitted by applicable law.
In the event of a merger, acquisition, restructuring, or sale of all or part of bajee365's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new controller prior to your data being subject to a different privacy policy.
We do not sell your data. bajee365 has never sold, and will never sell, player personal data to data brokers, advertising networks, or any third party for commercial gain. Your data belongs to you.
Cookies & Tracking Technologies
bajee365 uses cookies and similar tracking technologies (such as local storage, session tokens, and pixel tags) to ensure the platform functions correctly, to maintain your login session, to remember your language and display preferences, and to gather anonymised usage analytics that help us improve the platform for Bangladesh players.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Login session management, fraud prevention, security tokens, load balancing | Session | No — required for platform to function |
| Functional | Remembering your preferred language, display settings, and cashier preferences | Up to 12 months | Yes — disabling may affect user experience |
| Analytics | Anonymised page-view and session data used to improve platform performance and usability | Up to 24 months | Yes — via browser settings |
| Responsible Gaming | Storing session timer data, reality-check intervals, and deposit limit states on-device | Session + persistent | No — required for responsible gaming tools |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies from specific domains. Please note that disabling functional cookies may affect how bajee365 displays and performs — for example, your session may not be maintained across page loads, or your payment preferences may not be remembered. Instructions for managing cookies are available in your browser's help documentation.
bajee365 may use anonymised analytics tools to understand how players interact with the platform. Any analytics data shared with third-party tools is aggregated and stripped of personally identifiable information before transmission. bajee365 does not use cross-site tracking or behavioural advertising cookies that follow you outside of the bajee365 domain.
Data Security Measures
bajee365 employs a layered security architecture to protect your personal and financial data against unauthorised access, disclosure, alteration, and destruction. Our security programme reflects industry best practices and is reviewed and updated on a regular basis to address emerging threats.
256-bit SSL Encryption
All data transmitted between your device and bajee365 is protected by 256-bit SSL/TLS encryption. This ensures that your personal data, financial details, and session information cannot be intercepted in transit.
Encrypted Data Storage
Sensitive data — including identity documents, financial records, and KYC files — is stored in encrypted form on access-controlled servers. Database access is restricted to authorised personnel only.
SMS Two-Factor Authentication
bajee365 supports SMS-based two-factor authentication (2FA) for all player accounts. Enabling 2FA significantly reduces the risk of unauthorised account access even if your password is compromised.
24/7 Fraud Monitoring
Automated systems monitor account activity around the clock for suspicious behaviour including unusual login locations, atypical transaction patterns, and signs of account takeover attempts.
Staff Access Controls
Access to player personal data within bajee365 is strictly role-based. Support agents, finance staff, and compliance officers are granted access only to the data categories required for their specific function.
Regular Security Audits
bajee365 conducts periodic security assessments of its platform infrastructure, payment integrations, and data handling processes to identify and remediate vulnerabilities before they can be exploited.
While bajee365 takes every reasonable technical measure to protect your data, your account security also depends on the strength and confidentiality of your password and 2FA codes. Never share your bajee365 login credentials with anyone. bajee365 staff will never ask for your password via any channel.
Data Retention
bajee365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal retention obligations, or to resolve disputes and enforce our agreements. When the retention period for a given category of data expires and no legal basis for continued retention exists, that data is securely deleted or anonymised.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | KYC / AML legal obligation |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Documents | 5 years from account closure | AML compliance obligations |
| Gaming History | 5 years from last wager | Dispute resolution & fair play audit |
| Customer Support Records | 3 years from last interaction | Dispute resolution & quality assurance |
| Technical / Log Data | 12 months from generation | Security monitoring & fraud prevention |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of consent basis for marketing |
When you close your bajee365 account, we do not immediately delete all associated personal data. Certain categories — particularly KYC documents, financial records, and gaming history — must be retained for defined periods to meet anti-money laundering, financial auditing, and regulatory obligations. During this post-closure retention period, your data will not be used for any marketing or commercial purpose and access will be restricted to compliance and legal functions only.
Where bajee365 retains data beyond the period needed for its original purpose solely for aggregated analytics or platform improvement (for example, to understand long-term trends in game performance or payment method uptake), that data is irreversibly anonymised before retention so that it can no longer be attributed to any individual player.
Your Privacy Rights
As a player registered on bajee365, you hold meaningful rights over your personal data. bajee365 is committed to respecting and facilitating these rights promptly and without unnecessary obstacles. To exercise any of the rights described in this section, please contact our English-language support team via live chat, available 24 hours a day.
- Right of Access: You have the right to request a copy of the personal data bajee365 holds about you, together with information about how it is being used, the categories of data held, and any third parties with whom it has been shared.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay. Keeping your data accurate helps ensure your account functions correctly and your withdrawals are processed to the right payment method.
- Right to Erasure: You may request that bajee365 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where we have processed your data unlawfully. This right is subject to our legal retention obligations — data we are required by law to retain cannot be erased before the applicable retention period expires.
- Right to Restriction: You may request that bajee365 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified following a rectification request, or where processing is unlawful but you prefer restriction over erasure.
- Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transferred to another data controller where technically feasible.
- Right to Object to Marketing: You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, bajee365 will immediately cease processing your data for marketing and remove you from all promotional mailing lists.
- Right to Withdraw Consent: Where bajee365 processes your data on the basis of your consent (primarily for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
bajee365 will respond to all verifiable privacy rights requests within 30 calendar days of receipt. Where a request is complex or voluminous, we may extend this period by a further 30 days — in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before processing a rights request to ensure we do not disclose or modify data at the request of an unauthorised third party.
To exercise any of the privacy rights described above, contact the bajee365 data team via the 24/7 English-language live chat support function on the Platform. Please include your registered email address and a clear description of the right you wish to exercise. You may also state your request in writing by emailing the support address displayed in the footer of this page. bajee365 does not accept privacy rights requests submitted via social media, SMS, or third-party intermediaries.
Policy Updates & Contact
bajee365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The current version of the Policy is always available at this URL. The effective date shown in the hero section of this page reflects when the most recent update was published.
Where a proposed change to this Privacy Policy materially affects how we use your personal data, bajee365 will provide reasonable advance notice via your registered email address or via an on-platform notification before the change takes effect. Continued use of bajee365 after such notification constitutes your acceptance of the revised Policy. If you do not accept the revised terms, you should close your account before the effective date of the changes.
For any privacy-related enquiry, complaint, or request that is not covered by the live chat process described in Section 7, you may contact the bajee365 data protection team by writing to the support address shown in the footer of this page. Please include "Privacy Enquiry" in your message subject line. bajee365 aims to acknowledge all privacy-related correspondence within 5 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days.
If you are dissatisfied with how bajee365 has handled your personal data or responded to a privacy rights request, you have the right to raise a complaint directly with our support team in the first instance. bajee365 treats all privacy complaints seriously and commits to investigating and responding to them thoroughly. We encourage players to contact us directly before escalating a complaint externally, as many concerns can be resolved quickly through our English-language live chat support.
Data privacy enquiries: support@bajee365 — plain text only, not a clickable link. Live Chat: Available 24/7 in English. Response time: within 30 calendar days for formal rights requests. Time zone: BST (UTC+6).